TERMS AND CONDITIONS

Tech Trade Nation (PTY) Ltd.

Effective Date: 16 September 2026

Important: These Terms are intended to operate with applicable South African law. Where a mandatory legal right or remedy applies, that law takes precedence over any inconsistent provision in these Terms.

1. ABOUT THESE TERMS

1.1 What these Terms cover

These Terms govern:

• use of the Tech Trade Nation website;

• purchases made through the website, by quotation or by another accepted sales channel;

• orders, payments and delivery;

• cancellations, returns, refunds, repairs and warranty claims;

• custom-built systems and related services;

• trade-in transactions; and

• other goods or services supplied by Tech Trade Nation.

1.2 Agreement to these Terms

By using the website, creating an account, placing an order, purchasing goods, submitting a trade-in or otherwise using our services, you agree to these Terms and any transaction-specific terms shown on the relevant product page, quotation, order confirmation, promotion or invoice.

1.3 Applicable law

These Terms are subject to the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Protection of Personal Information Act 4 of 2013 (POPIA), and other applicable legislation.

Nothing in these Terms is intended to waive, exclude, limit or misrepresent a right or remedy that cannot lawfully be waived, excluded or limited.

2. DEFINITIONS

For these Terms:

Business Day means a day other than a Saturday, Sunday or South African public holiday.

Customer means any person or entity that purchases or attempts to purchase Goods or Services, places or attempts to place an Order, submits a Trade-In, or otherwise enters into a transaction or agreement with Tech Trade Nation. Unless the context indicates otherwise, “Customer”, “you” and “your” refer to the relevant Customer.

Consumer has the meaning given to it by applicable South African law.

Goods means products supplied by Tech Trade Nation, including new, used, refurbished, open-box, ex-display and other products where identified as such.

Order means a request to purchase goods or services submitted by a customer.

Trade-In means a product submitted to Tech Trade Nation for cash, trade-in credit, purchase credit or another agreed consideration.

Website means the Tech Trade Nation website and related online ordering systems.

3. WEBSITE AND CUSTOMER ACCOUNTS

3.1 Lawful use

You may use the website only for lawful purposes and in accordance with these Terms.

3.2 Prohibited conduct

You may not:

• attempt unauthorised access to our systems;

• interfere with website security or operation;

• introduce malware or malicious code;

• manipulate prices, stock or product information;

• submit fraudulent orders or use stolen payment information;

• impersonate another person or knowingly provide materially false information;

• abuse promotions, discounts, vouchers or referral systems;

• use automated systems to interfere with ordering or scrape website content for unauthorised commercial purposes; or

• use the website for unlawful, fraudulent or malicious purposes.

We may take reasonable steps to prevent or investigate fraud, abuse, cyberattacks and unlawful activity, including restricting an account or website access where reasonably necessary.

3.3 Account security

Where you create an account with Tech Trade Nation, you are responsible for keeping your login details secure and confidential. This includes your username, password, and any other credentials used to access your account.

You must not share your login details with any other person, and you remain responsible for all activity that takes place under your account, whether or not you authorised it.

If you reasonably believe that your account has been compromised, accessed without authorisation, or that your login details have become known to another person, you must notify us promptly so that we can take appropriate steps to secure your account. We recommend changing your password immediately in such circumstances.

We may take reasonable measures to protect your account, including temporarily restricting access, requesting verification, or requiring a password reset where we have reasonable grounds to believe your account security has been compromised.

4. PRODUCTS, SPECIFICATIONS AND COMPATIBILITY

4.1 Product information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, pricing, and availability information displayed on our website are accurate and up to date. However, some of this information is provided to us by manufacturers, distributors, or suppliers, and may therefore change without notice.

While we strive to keep our listings as accurate as possible, we cannot guarantee that all information is free from errors or omissions at all times. Where an inaccuracy is identified, we will take reasonable steps to correct it and, where necessary, notify affected customers.

If you have any concerns about the accuracy of a product listing before placing an order, we encourage you to contact our team for confirmation.

4.2 Manufacturer changes

Manufacturers may, from time to time, revise or substitute the internal components used in a product without changing the product model or model number. This means that two units of the same model may contain different parts while still being sold under the same name and identifier. Such changes may affect, among other things, processors, memory, storage, display panels, batteries, graphics processors, motherboards, power supplies, wireless adapters, ports, cooling systems, firmware, and included accessories.

These substitutions are typically made by the manufacturer for reasons such as supply availability, performance improvements, or production updates, and generally do not affect the product’s core functionality or its compliance with its stated specifications. As a result, the components supplied with a product may differ from those originally advertised, pictured, or expected, even where the model or model number remains unchanged.

We make reasonable efforts to reflect current specifications, but we cannot always predict or control changes made at the manufacturer’s discretion. Where a material difference exists between the goods supplied and what was represented at the time of sale, the matter will be handled in accordance with applicable law, which may include a repair, replacement, refund, or other appropriate remedy depending on the circumstances.

If you have specific requirements regarding a particular component before placing an order, we encourage you to contact our team so we can confirm what is currently available.

4.3 Product images

Images displayed on our website may be illustrative in nature, particularly where this is clearly indicated. As such, colours, appearance, and minor design details may differ slightly between the image shown and the product actually supplied.

These variations do not affect the product’s compliance with its stated specifications. Where a product otherwise matches the specifications described, minor visual differences between the image and the delivered item will not be considered a defect or grounds for return.

We encourage you to review the product specifications carefully before placing an order. If you have any questions about a product’s appearance or features, our team is happy to assist.

4.4 Compatibility

Where a purchase depends on compatibility with equipment already owned by the customer, the customer should verify compatibility before purchasing. This includes compatibility between CPUs and motherboards, RAM and motherboards, GPUs and power supplies, storage devices, operating systems, chargers, USB/USB-C devices, docking stations, monitors and networking equipment.

We may provide reasonable assistance where compatibility is uncertain, but the customer remains responsible for confirming suitability unless we have expressly agreed otherwise.

Nothing in this section limits a statutory remedy where goods fail to meet applicable legal requirements.

5. PRICING, STOCK AND ORDER ACCEPTANCE

5.1 Prices

All prices are in South African Rand unless expressly stated otherwise.

Prices are subject to change without prior notice. While we make every effort to ensure that the pricing reflected on our platform is accurate and up to date, changes may occur before an order is submitted. As such, the price applicable to your purchase will be the one confirmed at the time your order is finalised.

We recommend reviewing your order total carefully before completing payment, as once an order has been submitted, the pricing at that point will apply.

5.2 Pricing errors

We take reasonable steps to prevent pricing errors. If an obvious or material pricing error occurs which can be reasonably recognised by the customer, including an unusually low price caused by a technical or administrative error, we may suspend or cancel the affected order to the extent permitted by law and refund any amount that must be refunded.

Where reasonably practicable, we will contact the customer before cancelling an affected order.

5.3 Stock

Stock information displayed on our website may be sourced from our own inventory systems, as well as from our distributors or suppliers. As a result, availability can change at any time before an order is processed, and we cannot guarantee that an item shown as available will remain in stock at the time your order is finalised.

Should goods become unavailable after an order has been submitted, we will notify you as soon as reasonably possible. In such cases, we will provide an appropriate remedy, whether as required by law or as otherwise agreed with you. This may include a full refund, store credit, or another suitable alternative, depending on the circumstances.

5.4 Order acceptance

Submitting an order constitutes an offer by the customer to purchase the selected goods. An automated acknowledgement of receipt does not necessarily mean that the order has been finally accepted.

Before acceptance or fulfilment, an order may be subject to reasonable stock, payment, fraud, pricing, supplier, customer information and delivery checks.

Where permitted by law, we may decline or cancel an order for a legitimate reason, including suspected fraud, payment failure, material pricing error, unavailable stock or inability to fulfil the order.

Where an order is declined or cancelled before a contract of sale is concluded, any payment received from you will be refunded to the extent required by applicable law.

5.5 Customer Age and Authority

By placing an order through the Tech Trade Nation website or through any other sales channel, you confirm that you are at least 18 years of age and legally authorised to enter into the transaction.

Where a person under the age of 18 seeks to place an order or otherwise enter into a transaction with Tech Trade Nation, the transaction must be made with the knowledge, consent and involvement of that person’s parent or legal guardian, where required by applicable law.

Tech Trade Nation may request reasonable evidence of age, identity or parental or legal-guardian consent before accepting or fulfilling an order. Tech Trade Nation reserves the right to decline, suspend or cancel a transaction where the required authority or consent cannot reasonably be established, subject to applicable law.

5.6 Sale Priority Policy

During busy periods, or when order volumes are high, payments may be received in close succession and a confirmation email may be sent even if sufficient stock is no longer available. In such cases, where the item or stock you are seeking is no longer available, Tech Trade Nation will refund any monies paid, or alternatively offer a store credit or another suitable option.

At Tech Trade Nation, orders are fulfilled on a first-come, first-served basis, meaning that the first customer to complete payment gets priority. All purchases remain subject to stock availability.

No claim for damages may be made against Tech Trade Nation should this occur.

6. PAYMENT AND PAYMENT PROVIDERS

6.1 Payment methods

Available payment methods may include Cash, Cryptocurrency Payments, EFT, credit cards, debit cards, instant electronic payments and third-party payment providers or any other payment method.

6.2 Payment verification

Orders are generally only processed once the required payment has been successfully authorised or cleared. It is important to note that an EFT proof of payment does not, by itself, confirm that the funds have been received by Tech Trade Nation.

We reserve the right to verify payment before dispatching any order. This verification process may cause a slight delay in processing, particularly where manual confirmation of funds is required. Once payment has been confirmed and verified, your order will proceed to dispatch in line with our standard processing times.

6.3 Third-party payment providers

Where a third-party payment provider or buy-now-pay-later (BNPL) service is used, refunds and payment-plan adjustments may be processed through that provider and subject to its applicable procedures.

A refund may reduce an outstanding instalment balance or be returned to the original payment method, depending on the payment provider and transaction. Tech Trade Nation does not control the provider’s processing time after a refund has been submitted.

Where a BNPL transaction is refunded, the refund will not automatically be converted into store credit or an EFT merely because the customer prefers that method, unless Tech Trade Nation and the applicable provider agree otherwise and the law permits it.

6.4 Unauthorised payments

Customers must not use another person’s payment credentials, payment method, or payment information without proper authorisation from that person. This includes, but is not limited to, credit or debit card details, bank account information, digital wallet credentials, cryptocurrency wallets, and any other payment instrument or account.

Where you make payment using a payment method that does not belong to you, you confirm that you have the necessary authority or permission to do so. Tech Trade Nation reserves the right to request reasonable proof of authorisation where a transaction appears to involve a third party’s payment credentials.

Where payment is suspected to have been made without proper authorisation, we may suspend or cancel the affected order, verify the transaction, and take any other reasonable steps necessary, including reporting the matter to the relevant payment provider, financial institution, or authorities where appropriate.

Nothing in this clause limits any right or remedy available to Tech Trade Nation or any affected party under applicable law.

7. FRAUD, CHARGEBACKS AND TRANSACTION SECURITY

7.1 Fraud checks

We may conduct reasonable fraud and transaction-verification checks. An order may be delayed or reviewed where there are reasonable indicators of payment fraud, stolen credentials, identity theft, account compromise, suspicious transaction patterns, false information, fraudulent returns or promotional abuse.

We may request reasonable information needed to verify a transaction. We will not request passwords, PINs or authentication codes through insecure or inappropriate channels.

7.2 Chargebacks

If a customer initiates a chargeback or raises a payment dispute, Tech Trade Nation may provide relevant transaction records to the payment provider or financial institution handling the matter. This may include, but is not limited to, order details, invoices, payment records, delivery records, tracking information, and relevant communications between the customer and Tech Trade Nation.

The purpose of providing these records is to assist the payment provider or financial institution in assessing the dispute and to ensure that the facts of the transaction are properly considered.

A chargeback or payment dispute does not, by itself, determine whether the underlying claim is legally valid. The outcome of such a process is separate from any legal rights or remedies that may apply, and the resolution reached through the payment provider or financial institution does not replace or override those rights.

Nothing in this section prevents, restricts, or delays a customer from exercising any lawful right, including any statutory right or remedy available under applicable South African law. Customers remain entitled to pursue any legitimate claim through the appropriate channels, regardless of whether a chargeback or payment dispute has been initiated.

7.3 Unlawful conduct

Where there are reasonable grounds to believe that a customer has engaged in fraud, theft, product substitution, payment abuse, identity fraud, or any other unlawful conduct, Tech Trade Nation may take appropriate steps to protect its interests and comply with its legal obligations.

These steps may include suspending the relevant transaction, preserving records and evidence relating to the matter, requesting reasonable verification or information from the customer, refusing further transactions where lawfully permitted, and reporting suspected unlawful conduct to an appropriate authority where justified.

Any action taken will be reasonable and proportionate to the circumstances, and will be carried out in accordance with applicable law. Suspending a transaction or requesting verification does not, by itself, constitute an accusation or a determination that unlawful conduct has occurred.

8. DELIVERY

8.1 Delivery estimates

Delivery estimates provided by Tech Trade Nation are estimates only, unless expressly guaranteed in writing. While we make reasonable efforts to meet the timelines communicated to you, these estimates do not constitute a binding commitment to deliver on a specific date or within a specific period.

Delivery may be affected by a range of factors, many of which fall outside our reasonable control. These include, but are not limited to, supplier delays, courier delays, stock availability, weather conditions, public holidays, road conditions, remote-area delivery challenges, infrastructure failures, industrial action, incorrect or incomplete addresses provided by the customer, customs or regulatory requirements, and any other circumstances beyond our reasonable control.

Where a delay occurs, we will make reasonable efforts to keep you informed and to ensure your order is delivered as soon as reasonably practicable.

8.2 Delivery information

Customers are responsible for providing accurate, complete, and current delivery information when placing an order. This includes the correct recipient name, physical or delivery address, postal code, contact number, and any access instructions or special delivery requirements relevant to the location.

Where an order cannot be delivered, or is delivered to the wrong location, because the customer provided materially incorrect or incomplete delivery information, any additional costs incurred as a direct result may be charged to the customer, where legally permissible.

Such additional costs may include, for example, re-delivery fees, return-to-sender charges, storage fees, or any other reasonable expense incurred by Tech Trade Nation or its couriers as a result of the incorrect information provided.

We encourage customers to review their delivery details carefully before finalising an order. If you become aware that your delivery information is incorrect after placing an order, please contact our team as soon as possible so that we can attempt to correct it before dispatch.

8.3 Delivery failure or delay

Where a delivery delay occurs, we encourage customers to contact our team so that we can investigate the matter and provide an update on the status of the order. In many cases, delays can be resolved quickly once the cause has been identified.

Where a delivery has failed or has been delayed beyond the agreed period, we will work with the customer to find an appropriate resolution. Depending on the circumstances and the applicable law, this may include arranging re-delivery, providing a refund, or offering another suitable remedy.

8.4 Risk and responsibility

Risk and responsibility for goods will be determined in accordance with applicable law and the nature of the transaction.

Depending on the transaction and the applicable law, risk may pass to the customer at a particular point, such as upon delivery, upon collection, or upon the goods being made available for collection. If you are unsure how risk and responsibility apply to a specific order, we encourage you to contact our team before completing your purchase.

Nothing in these Terms transfers a statutory responsibility to the customer.

9. CANCELLATIONS BEFORE DISPATCH

Where a customer cancels an order before it has been shipped, and the cancellation is otherwise permitted by the applicable transaction terms or law, Tech Trade Nation will refund amounts due to the customer.

Where no goods have yet been shipped, any delivery charge that has not actually been incurred will generally be included in the refund. Where a non-refundable third-party service or other charge has already been incurred, the treatment of that charge will depend on the applicable law and transaction terms.

10. STATUTORY ONLINE CANCELLATION AND COOLING-OFF RIGHTS

10.1 ECTA cooling-off right

A qualifying consumer may reverse the transaction within seven days after receipt of the goods, subject to statutory exclusions. This right does not apply to all products. Outside of a statutory right, voluntary change-of-mind returns apply only to unopened products; opened products may be accepted at our discretion and, where accepted, may be subject to a reasonable handling charge of up to 20% to cover inspection, repackaging and resale preparation.

10.2 Return costs

The consumer may be responsible for the direct cost of returning goods where ECTA permits this.

This means that the cost of getting the goods back to Tech Trade Nation may fall on the consumer in circumstances where the law allows it, and Tech Trade Nation will not be obliged to bear that cost beyond what the law requires.

Nothing in this clause limits, waives, or overrides any right or remedy available to the consumer under applicable law, including any protection afforded by the Consumer Protection Act 68 of 2008 or any other relevant legislation.

10.3 Refunds

Where a statutory cancellation right applies, in the case of a cancellation under ECTA, refunds will be made within 30 days of the date of cancellation. Where a refund arises under the CPA, processing may take anywhere from 7-14 business days, depending on the circumstances of the return and the completion of any necessary inspection.

Refunds will generally be made using the original payment method, or by another lawful method agreed with the customer where the original method is not reasonably practicable. Banking and payment-provider processing times may affect when the refunded funds reflect in the customer’s account

10.4 Website information and order review

For qualifying electronic transactions, we will provide the information and order-review mechanisms required by ECTA, including an opportunity to review the transaction and correct input errors before the order is finally placed. Where the law provides an additional cancellation right because these requirements were not met, that statutory right will apply.

10.5 Exclusions

The ECTA cooling-off right does not apply to every transaction or product. Statutory exclusions include certain personalised or made-to-specification goods, goods that cannot by their nature be returned, certain unsealed software and other excluded transactions. Where an exclusion applies, the transaction will instead be governed by the other applicable legal rights and these Terms.

11. CHANGE-OF-MIND RETURNS

11.1 Voluntary returns

Outside of a statutory cancellation or return right, a non-defective product may only be returned where our stated return policy permits it, or where Tech Trade Nation expressly agrees to accept the return. Any such return remains subject to the conditions set out in these Terms, including the condition requirements, applicable charges, and verification procedures described in the relevant sections.

Tech Trade Nation is not obliged to accept a change-of-mind return simply because a customer no longer wants the product, where no statutory right applies. A customer’s preference to return an unwanted item does not, by itself, create an entitlement to a refund, credit, or exchange.

Where we do agree to accept a voluntary return, that agreement is made at our discretion and on a case-by-case basis. It does not create an ongoing obligation, a precedent, or a right to similar treatment in future transactions, and it does not limit or replace any statutory right that may apply.

Nothing in this clause limits, waives, or overrides any right or remedy available to the customer under applicable law, including any protection afforded by the Consumer Protection Act 68 of 2008 or any other relevant legislation.

11.2 Opened products

For a voluntary change-of-mind return that is permitted outside a statutory right, an opened product may be subject to a restocking fee of up to 25%, subject to applicable circumstances.

The product should be returned with its original packaging, accessories, manuals, cables, chargers, components and other supplied materials and in a condition reasonably suitable for resale.

If packaging, accessories or other supplied materials are missing or damaged, or the product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, an additional deduction may be applied where legally permissible.

11.3 Software and consumables

Opened software, licences and consumables may be excluded from voluntary change-of-mind returns where legally permitted. This does not limit any statutory consumer right that may apply.

11.4 Data and activation locks

Before returning a device for any reason, the customer should remove all personal data, sign out of any accounts, remove or disable passwords, and clear any activation locks or other security controls. This includes, where applicable, iCloud activation locks, Google account locks, Samsung account locks, Microsoft account locks, BIOS or firmware passwords, and any other software or hardware security measures that may prevent the device from being accessed, tested, or reset.

Failure to remove these items may delay the processing of a return, repair, or refund, or may prevent Tech Trade Nation from testing, diagnosing, or resetting the device altogether. Where a device is received with an active activation lock or security control that we cannot bypass, we may be unable to proceed with the return or claim until the customer has removed it.

Customers are responsible for ensuring that any device returned is free of security restrictions and ready for inspection. This requirement does not apply to the extent that removing such controls is not reasonably possible, or where the device is being returned in exercise of a statutory right and the applicable law provides otherwise.

12. DEFECTIVE GOODS AND STATUTORY RIGHTS

12.1 CPA rights

Goods are subject to the consumer protections provided by the CPA, including applicable requirements concerning quality, safety, suitability, good working order and durability.

12.2 Six-month implied warranty

Where applicable, qualifying defective goods may be returned within six months of delivery. The Customer may request a repair, replacement or refund, as applicable.

No restocking fee or voluntary-return condition will apply where the Customer is exercising an applicable statutory right.

12.3 Inspection and diagnostics

Where a product is reported as defective, Tech Trade Nation may reasonably inspect, test and diagnose the product to determine the nature, cause and extent of the reported fault.

Testing and inspection may include, where applicable:

• hardware diagnostics and component testing;
• processor, graphics processor and motherboard testing;
• memory (RAM) testing;
• storage device and data-integrity testing;
• display, touchscreen, backlight and pixel testing;
• keyboard, touchpad, buttons, switches and other input-device testing;
• battery, charging, power-delivery and power-supply testing;
• ports, connectors, cables and peripheral-interface testing;
• audio, microphone, camera, speaker and biometric-function testing;
• Wi-Fi, Bluetooth, Ethernet, cellular and other connectivity testing;
• thermal, cooling, fan and temperature testing;
• stress, load, performance and stability testing;
• firmware, BIOS, UEFI and device-controller checks;
• operating-system, driver and software diagnostics;
• boot, startup, shutdown, sleep and recovery testing;
• network, communication and peripheral compatibility testing;
• physical inspection for signs of impact, liquid exposure, corrosion, overheating, tampering, modification or other damage;
• inspection of seals, labels, serial numbers, IMEI numbers, service tags and other identifying information;
• verification of the product’s configuration and components against the original order or supplied specification;
• inspection for missing, substituted or altered components or accessories;
• examination of packaging and accessories where relevant to the reported issue;
• diagnostic logs, error messages, system reports and other technical information;
• testing by Tech Trade Nation, the manufacturer, distributor, authorised service provider or another suitably qualified technician; and
• any other reasonable testing or diagnostic method considered necessary to assess the reported fault.

Testing may require the installation, removal, updating or resetting of software, firmware, drivers or system settings where reasonably necessary. Customers are responsible for maintaining backups of their data before submitting a product for testing, repair or assessment.

The scope and extent of testing will depend on the product, the reported fault and the circumstances of the claim.

Testing may be performed by Tech Trade Nation, a manufacturer, distributor, authorised service provider or suitably qualified technician.

Diagnostic testing does not itself remove a statutory right or determine the outcome of a claim before the relevant facts and legal requirements have been considered.

13. WARRANTY PROCESS AND SHIPPING

13.1 Types of warranty

A product may have one or more of the following:

• statutory consumer protection;

• a manufacturer warranty;

• a distributor or supplier warranty; or

• an additional Tech Trade Nation warranty.

Manufacturer or supplier warranties are additional to statutory rights and do not replace rights that cannot lawfully be excluded.

13.2 Manufacturer and distributor RMAs

Some products may require assessment, repair or replacement by the manufacturer, distributor or authorised service centre. Where reasonably practicable, Tech Trade Nation may facilitate the applicable warranty process on the customer’s behalf.

13.3 Faults within 30 days

As an after-sales policy, where a product is dead on arrival or is reported as faulty within 30 days of delivery, Tech Trade Nation may arrange collection and cover reasonable shipping costs, subject always to applicable law and the outcome of the claim.

This policy does not reduce a statutory right.

13.4 Faults after 30 days

For ordinary manufacturer, distributor or voluntary warranty claims after 30 days, the customer may generally be required to arrange delivery of the faulty product to Tech Trade Nation, the manufacturer, distributor or designated service centre. Where applicable under the relevant warranty, Tech Trade Nation may cover or arrange return shipping after the claim has been resolved.

Where a statutory remedy applies, the statutory allocation of risk and expense will take precedence.

13.5 Return packaging

Where the customer is responsible for sending a product to us or another service centre, the product must be packaged adequately to protect it during transit. The customer should retain tracking information and may wish to insure valuable items.

Where permitted by law, Tech Trade Nation is not responsible for damage caused by inadequate customer packaging or by a carrier arranged by the customer.

14. DAMAGE, MISUSE, MODIFICATION AND WARRANTY EXCLUSIONS

Products should be used in accordance with manufacturer instructions and specifications.

Damage, Misuse and Modification

Products must be used, installed, operated and maintained in accordance with the manufacturer’s instructions, specifications, safety requirements and intended use.

Where permitted by law, a warranty claim or voluntary return may be affected where customer-caused damage, misuse, modification, alteration, neglect or improper handling caused or contributed to the reported fault or damage.

Examples include, but are not limited to:

• liquid, moisture, humidity or water damage;

• physical impact, drops, crushing, bending, pressure or other physical damage;

• cracked, broken, damaged or displaced screens, housings, connectors, ports or other components;

• incorrect installation, assembly, disassembly or reassembly;

• incorrect voltage, current, power source, charger, adapter, power supply or electrical connection;

• power surges, unstable power, incorrect wiring, reversed polarity or other electrical damage;

• use of incompatible, defective or incorrectly installed components, accessories, cables or peripherals;

• unauthorised repairs, servicing, disassembly or attempted repair;

• component replacement, modification, alteration or removal;

• damage to, removal of, or interference with heatsinks, thermal pads, thermal paste, cooling systems or other cooling components;

• overclocking, overvolting, undervolting or other performance adjustments outside manufacturer specifications;

• operation outside the manufacturer’s specified temperature, voltage, power, environmental or operating limits;

• BIOS, UEFI, firmware, microcode or controller modification or flashing;

• installation of unofficial, modified or incompatible firmware, drivers or software where this causes or contributes to the reported fault;

• application of liquid metal or other non-standard thermal materials;

• aftermarket cooling systems or other hardware modifications;

• modification, cutting, drilling, soldering, rewiring or alteration of a product, chassis, PCB, connector, cable or component;

• cryptocurrency mining or other sustained workloads where the resulting use, heat, load or operating conditions caused or contributed to the reported fault;

• excessive dust, dirt, debris, corrosion, pest damage or inadequate maintenance where applicable;

• exposure to heat, cold, moisture, chemicals, smoke or other unsuitable environmental conditions;

• misuse, abuse, neglect or operation for a purpose for which the product was not designed;

• unauthorised modification of security features, serial numbers, identification labels or other product identifiers;

• removal, alteration or tampering with labels, serial numbers, seals or other identifying markings;

• installation or use of counterfeit, incompatible or materially defective components;

• damage caused by third-party equipment, accessories, software, modifications or services;

• accidental damage occurring after delivery;

• damage arising from incorrect transport, storage, handling or packaging by the Customer; or

• any other alteration, use or condition that caused or contributed to the reported fault or damage.

Where a product has been modified, repaired, damaged or otherwise altered, Tech Trade Nation may inspect the product and relevant components to determine whether the condition caused or contributed to the reported fault.

A modification, damaged component or breach of manufacturer instructions does not, by itself, automatically determine the outcome of a claim. The relevant condition, the reported fault and the relationship between them will be considered based on the available evidence and applicable law.

Where customer-caused damage or modification is determined to have caused or contributed to the reported fault, the affected fault or component may not be covered by a manufacturer’s, supplier’s or Tech Trade Nation warranty, to the extent permitted by law.

Nothing in this section limits any statutory right or remedy that cannot lawfully be excluded.

15. CUSTOM-BUILT SYSTEMS

15.1 Assembly and workmanship

Where Tech Trade Nation assembles a custom PC or other system, the quotation, product page or invoice may specify a separate assembly, workmanship or build warranty.

15.2 Individual components

Individual components remain subject to the applicable manufacturer, distributor or supplier warranty in addition to any build warranty.

15.3 Diagnostics and faults

A failure of one component does not automatically mean that all components in the system are defective. Tech Trade Nation may perform reasonable diagnostic testing to identify the source of a reported fault.

15.4 Customer modifications

Customer modifications after delivery may affect an assembly or component warranty where the modification caused or contributed to the fault and the law permits the warranty to be affected.

16. USED, REFURBISHED, OPEN-BOX AND EX-DISPLAY GOODS

Products identified as used, pre-owned, refurbished, open-box, demo or ex-display will be sold according to the condition disclosed at the time of sale.

Known material cosmetic or functional characteristics will be disclosed where applicable.

A product’s used or refurbished status does not by itself remove statutory consumer protections that apply to the transaction.

17. RETURNS, REFUNDS AND PRODUCT VERIFICATION

17.1 Refund method

Where a refund is due, it will generally be processed using the original payment method or, where appropriate, by EFT to a verified bank account belonging to the customer.

Where the original payment was made in cash, a cash refund may be provided where appropriate.

17.2 Refund timing

Refunds will be processed within the period required by applicable law. Banking and payment-provider processing times may affect when refunded funds appear in the customer’s account.

17.3 Identity and ownership verification

We may request reasonable information to verify the customer’s identity, payment, ownership and transaction details before processing a refund.

17.4 Product identification

Returned goods may be checked against the original order, serial number, IMEI, service tag, model number, component configuration, photographs and other product identifiers recorded at the time of sale.

17.5 Suspected abusive returns

We expressly reserve the right to investigate any suspected fraudulent, dishonest, or abusive return activity, including but not limited to:

• Returning a different product than the one originally purchased;

• Serial-number or component substitution, including removing, swapping, or tampering with parts, accessories, or identifiers;

• Deliberate damage to a product in order to manufacture grounds for a return;

• False or fabricated defect claims;

• Repeated abusive returns, including patterns of excessive, opportunistic, or bad-faith return requests; or

• Attempting to obtain a refund or credit for any product not purchased from Tech Trade Nation.

We may, at our sole discretion, deny any return, refund, or credit, suspend or terminate return privileges, close associated accounts, and pursue all available legal remedies—including civil and criminal action—against any person who engages in such conduct.

Nothing in this section limits, waives, or overrides any right afforded to consumers under applicable law.

18. TRADE-IN PROGRAMME

18.1 Eligibility

Tech Trade Nation may, at its discretion, accept eligible PCs, laptops, smartphones, tablets, graphics cards, CPUs, motherboards, RAM, storage devices, gaming equipment, monitors, peripherals or any other applicable product for cash, trade-in credit, purchase credit or another agreed consideration.

Acceptance is subject to inspection, verification and eligibility.

18.2 Ownership

A person submitting a trade-in warrants that they are the lawful owner of the product or are legally authorised to dispose of it.

Customers must not submit stolen, unlawfully obtained, counterfeit or unlawfully encumbered goods, or goods subject to another person’s ownership rights where disposal is prohibited.

We may request reasonable proof of ownership or identity and may suspend a transaction where ownership is disputed or unlawful possession is reasonably suspected.

18.3 Valuation

Trade-in values are determined at our sole discretion and may be based on any factors we deem relevant, including but not limited to:

• Make and model;

• Age and specifications;

• Current market demand and prevailing market prices;

• Condition and functionality, including battery health and storage capacity;

• Cosmetic condition;

• Accessories included (or missing);

• Warranty status and repair history;

• Serial-number verification, including confirmation that the device is not reported lost or stolen, is not blacklisted, and is not subject to any outstanding finance or ownership dispute;

• Availability of replacement parts; and

• Any other factor we reasonably consider relevant.

Trade-in values are indicative only until the device has been received, inspected, and verified by us. We reserve the right to revise, reduce, or withdraw any quoted trade-in value, including to zero, where the device does not match the description provided, fails inspection or verification, or where any of the above factors differ from those represented. Our determination of trade-in value is final, subject only to any right of appeal or remedy you may have under applicable law.

18.4 Quotes and final valuation

All preliminary trade-in quotes are indicative only and are not binding on Tech Trade Nation.

Every preliminary quote is subject to physical inspection, testing, and verification of the device once received. The final trade-in value may be adjusted, upward or downward, including to zero, where the device materially differs from the information supplied by the customer, fails inspection or verification, or is subject to any factor set out in our trade-in valuation criteria.

Where the revised value is lower than the preliminary quote, we will inform the customer of the revised value before final acceptance. The customer is under no obligation to accept the revised offer, and a preliminary quote does not constitute a binding offer, an acceptance, or a waiver of any of our rights. If the customer declines the revised offer, we may return the device in accordance with our returns and shipping policy, and any applicable fees may apply.

18.5 Trade-in condition

We reserve the right to reject any product, or to value it differently, including at zero, where the product is affected by any undisclosed condition, including but not limited to:

• Undisclosed damage of any kind;

• Liquid damage or moisture ingress, whether or not visible;

• Missing, non-functional, or replaced components;

• Activation locks, account locks, or any other software or network restriction that prevents full use or resale;

• Materially different specifications from those represented by the customer;

• Altered, defaced, removed, or mismatched serial numbers;

• Counterfeit, non-genuine, or unauthorised components;

• Significant corrosion;

• Severe physical damage, including cracked, bent, or structurally compromised casings; and

• Any other material condition that was not disclosed by the customer.

Where any such condition is identified, we may reject the product outright, revise the trade-in value, or return the product to the customer, in each case in accordance with our trade-in, inspection, and returns policies. The customer bears full responsibility for the accuracy and completeness of all information supplied regarding the product, and any failure to disclose a material condition may result in the rejection of the trade-in or the revision of the value offered.

18.6 Trade-in data

Customers are solely responsible for removing personal information, signing out of accounts, and removing activation locks before handing over a trade-in.

Once a trade-in has been accepted, Tech Trade Nation may erase, reset, refurbish, recycle, or otherwise process the product. To the maximum extent permitted by law, Tech Trade Nation accepts no responsibility or liability for any personal information, data, accounts, or digital content left on a trade-in after possession has transferred. The customer bears all risk arising from any failure to remove such information.

18.7 Trade-in payment

An accepted trade-in may be paid by EFT, store credit, cash, purchase discount or another agreed method, subject to completion of the required verification and acceptance process.

19. PROMOTIONS, DISCOUNTS AND SPECIAL PRICING

Promotions may be subject to additional terms, which may include expiry dates, product exclusions, minimum spend requirements, quantity limits, one-per-customer restrictions, stock limitations, and eligibility criteria. Such terms form part of the promotion and apply in addition to these general terms.

Promotional terms do not override, exclude, or limit any mandatory consumer rights, and nothing in a promotion or these terms may be read as doing so.

We reserve the right to correct, suspend, withdraw, or cancel any promotion, in whole or in part, where a genuine technical, pricing, or administrative error has occurred, or where the promotion is being abused, exploited, or used contrary to its terms. Where we correct or withdraw a promotion, we will do so in accordance with applicable law and, where required, provide any remedy mandated by such law.

20. DATA, PRIVACY AND ELECTRONIC COMMUNICATIONS

20.1 Customer data

We process personal information in accordance with applicable South African privacy law, including the Protection of Personal Information Act, 2013 (POPIA), and all other applicable data protection laws.

Personal information may be processed for legitimate purposes, including but not limited to:

• Order processing and fulfilment;

• Payment processing and verification;

• Delivery and logistics;

• Customer support and dispute resolution;

• Returns, refunds, and warranty administration;

• Trade-in valuation and verification;

• Fraud prevention, detection, and investigation;

• Accounting, auditing, and record-keeping;

• Legal compliance and responding to lawful requests; and

• Any other purpose permitted or required by applicable law.

This processing is carried out in accordance with POPIA and as explained further in our Privacy Policy, which forms part of these terms. Where POPIA or any other applicable law requires consent, notification, or any other precondition for processing, we will comply with that requirement before processing.

Nothing in this section limits, waives, or overrides any right afforded to data subjects under POPIA or any other applicable law, including the right to access, correct, or object to the processing of personal information

20.2 Data backups

Customers are solely responsible for maintaining adequate backups of all important information, data, and content before handing over any product for repair, replacement, diagnostics, resetting, or any other service.

Repair, replacement, diagnostics, resetting, refurbishment, testing, or any product failure may result in data becoming inaccessible, altered, corrupted, or permanently lost. Customers accept this risk entirely.

To the maximum extent permitted by law, Tech Trade Nation accepts no responsibility or liability for any loss, corruption, alteration, or inaccessibility of customer data, however arising, including where such loss results from our acts, omissions, or negligence. Where such liability may lawfully be excluded, it is excluded.

20.3 Electronic communications

We may communicate electronically regarding orders, payments, delivery, returns, warranties, trade-ins, accounts and customer service.

Direct marketing will be conducted in accordance with applicable law and, where required, customers will be given an appropriate mechanism to opt out.

21. INTELLECTUAL PROPERTY AND THIRD-PARTY SERVICES

All content on this website belonging to Tech Trade Nation—including original text, photographs, images, graphics, branding, logos, layouts, designs, code, and compilations—is owned by or licensed to Tech Trade Nation and may be protected by copyright, trademark, and other intellectual-property laws.

You may not reproduce, copy, distribute, publish, transmit, modify, adapt, scrape, frame, mirror, sell, license, or otherwise exploit any such content, in whole or in part, for any commercial purpose without our prior written consent. We reserve all rights not expressly granted.

Unauthorised use may result in legal action, including claims for damages, account termination, and injunctive relief, to the fullest extent permitted by law.

All third-party trademarks, brand names, product names, and logos remain the property of their respective owners. Their use on this website does not imply affiliation, endorsement, sponsorship, or approval by Tech Trade Nation, and does not grant any licence or right of use to any third party.

We may engage third-party providers for payments, courier and delivery services, hosting, email, analytics, fraud prevention, cloud services, marketing, product information, and other operational functions. These providers may operate under their own terms and privacy policies.

Where third-party providers process personal information on our behalf, we remain responsible for ensuring that such processing complies with POPIA and other applicable law, and we take reasonable steps to ensure our providers offer adequate protection for personal information.

This website may contain links to third-party websites. Such links are provided for convenience only and do not constitute endorsement, approval, or verification of those websites or their content.

We accept no responsibility or liability for the content, availability, accuracy, security, privacy practices, terms, or products and services of any third-party website. Accessing any third-party website is entirely at your own risk and subject to that website’s terms and policies.

Nothing in this section limits, waives, or overrides any right afforded to consumers or data subjects under applicable law.

22. WEBSITE AVAILABILITY, LIABILITY AND FORCE MAJEURE

22.1 Website availability

We do not warrant or guarantee that the website will be available at all times, uninterrupted, timely, or free from errors, defects, viruses, or harmful components.

The website may be temporarily or permanently unavailable, restricted, or degraded as a result of:

• Scheduled or emergency maintenance;

• Hosting, server, or software failures;

• Network, connectivity, or telecommunications failures;

• Cyber incidents, attacks, or security breaches;

• Infrastructure or power failures;

• Third-party service provider failures; or

• Any other circumstances beyond our reasonable control, including force majeure events.

To the maximum extent permitted by law, we accept no responsibility or liability for any loss, damage, or inconvenience arising from the unavailability, interruption, suspension, or discontinuation of the website, however caused.

We reserve the right to modify, suspend, restrict, or discontinue all or any part of the website at any time, with or without notice, and without liability to you.

22.2 Limitation of liability

Any limitation or exclusion of liability in these Terms applies only to the maximum extent permitted by South African law.

Nothing in these Terms excludes, limits, or purports to exclude or limit:

• Any statutory consumer right or statutory remedy;

• Any liability that cannot lawfully be excluded or limited, including liability for gross negligence, wilful misconduct, or fraud;

• Any liability arising under section 61 of the Consumer Protection Act; or

• Any other mandatory legal obligation.

Subject to the foregoing, and to the maximum extent legally permissible, Tech Trade Nation will not be liable for any indirect, incidental, special, or consequential loss, including loss of profits, loss of revenue, loss of data, or loss of business opportunity, however arising, where such liability may lawfully be excluded.

22.3 Force majeure

Tech Trade Nation will not be responsible or liable for any delay, failure, or non-performance caused by extraordinary circumstances beyond its reasonable control, including but not limited to:

• Natural disasters, fires, floods, earthquakes, or severe weather;

• Widespread infrastructure, utility, power, or telecommunications failures;

• Supplier, manufacturer, or courier disruption, including strikes, shortages, or transport failures;

• Civil unrest, riots, war, terrorism, or armed conflict;

• Government action, sanctions, embargoes, or regulatory restrictions;

• Cyber incidents, attacks, ransomware, or security breaches;

• Epidemics, pandemics, or public-health emergencies; or

• Any other event or circumstance beyond our reasonable control that materially prevents or delays performance.

Where a force-majeure event occurs, our obligations under these Terms are suspended for the duration of the event, and any affected timelines or deadlines are extended accordingly. We will use reasonable efforts to notify affected customers and to resume performance as soon as reasonably practicable.

If a force-majeure event continues for an extended period, we may cancel or terminate the affected order or service without liability, subject to any remedy that cannot lawfully be excluded, and will refund any amounts paid for goods or services not supplied.

23. CUSTOMER RESPONSIBILITIES

Customers are solely responsible for:

• Providing accurate, complete, and current information, including when placing orders, requesting services, or submitting trade-ins;

• Reviewing all orders before submission, including product, quantity, price, specifications, and delivery details;

• Providing correct and complete delivery details, including address, contact number, and any access instructions;

• Checking compatibility of products, parts, accessories, and software with their intended use before purchase;

• Maintaining adequate backups of all important data and content before handing over any product for service, repair, or trade-in;

• Protecting account credentials, including passwords, PINs, and authentication details, and notifying us promptly of any suspected unauthorised access;

• Using products strictly in accordance with manufacturer instructions, including installation, operation, maintenance, and safety guidelines; and

• Using products lawfully and appropriately, and not for any unlawful, prohibited, or improper purpose.

Customers accept responsibility for any loss, damage, cost, or liability arising from their failure to comply with the above. Where a customer’s failure to comply causes loss or damage to Tech Trade Nation or a third party, the customer may be liable for that loss or damage to the extent permitted by law.

Nothing in this section transfers to the customer any responsibility, duty, or liability that remains with Tech Trade Nation under applicable law, including under the Consumer Protection Act.

24. COMPLAINTS AND DISPUTE RESOLUTION

Customers are encouraged to contact Tech Trade Nation first so that a complaint can be investigated and, where reasonably possible, resolved promptly and in good faith.

To help us investigate and resolve a complaint efficiently, a complaint should include:

• The customer’s full name and contact details;

• The order number, invoice number, or trade-in reference;

• Details of the relevant product or service;

• A clear description of the issue, including dates and any supporting evidence; and

• The resolution or outcome the customer is seeking.

We will acknowledge complaints within a reasonable time and use reasonable efforts to investigate and respond. Where a complaint cannot be resolved to the customer’s satisfaction, we will explain the reasons for our decision and any further steps available.

Nothing in these Terms prevents, restricts, or delays a consumer from approaching a competent regulator, ombud, tribunal, court, or other legally authorised dispute-resolution body, including the National Consumer Commission, the Consumer Goods and Services Ombud, or the Information Regulator, where applicable. A customer is not required to exhaust our internal complaints process before doing so.

25. CHANGES, SEVERABILITY, GOVERNING LAW AND CONTACT

25.1 Changes to these Terms

We reserve the right to update, revise, amend, or replace these Terms at any time, at our sole discretion.

The latest version will be published on the website with its effective date and will supersede and replace all prior versions with effect from that date. Continued use of the website, or continued engagement with our products or services, after the effective date constitutes your acceptance of the updated Terms.

Updated Terms apply prospectively only. They do not apply retrospectively, do not remove, extinguish, or diminish any rights or remedies that have already accrued to either party, and do not override, exclude, or limit any mandatory legal requirement or any right that cannot lawfully be excluded.

We may, but are not obliged to, notify registered users of material changes by email, account notification, or website notice. It remains the customer’s responsibility to review the current Terms periodically.

25.2 Severability

If any provision is found to be invalid, unlawful or unenforceable, it will be limited or severed only to the extent necessary and the remaining provisions will continue to apply.

25.3 No waiver

A failure or delay by Tech Trade Nation to enforce a provision does not permanently waive that provision or any other right.

25.4 Entire agreement

These Terms, together with applicable transaction-specific terms, quotations, product information and other documents incorporated into the transaction, form the agreement governing the relevant transaction, subject to mandatory law.

25.5 Governing law

These Terms are governed by the laws of the Republic of South Africa. Any dispute will be dealt with through the appropriate forum having jurisdiction.

25.6 Customer acknowledgement

By placing an order or otherwise entering into a transaction with Tech Trade Nation, the customer acknowledges that they have had a reasonable opportunity to review these Terms and the transaction information applicable to the purchase.

Where required by law, customers will be provided with an appropriate opportunity to review and correct transaction information before final submission.

25.7 Company

26. Indemnity

LEGAL NOTICE

By accepting these Terms and Conditions, you agree that any legal proceedings arising from or relating to them shall fall under the exclusive jurisdiction of the courts of the Republic of South Africa.

These Terms are intended to operate in accordance with applicable South African law, including the:

• Consumer Protection Act 68 of 2008;

• Electronic Communications and Transactions Act 25 of 2002;

• Protection of Personal Information Act 4 of 2013;

• Promotion of Access to Information Act 2 of 2000; and

• other legislation applicable to the relevant transaction.

Where legislation provides a mandatory consumer protection or remedy, that protection takes precedence over any inconsistent provision of these Terms.